Refund Policy

1. Overview

Giwangan Studio is committed to providing a quality Webjoz service. We understand that sometimes a service may not meet your expectations. This policy explains the conditions under which a refund may be granted.

This policy forms an integral part of the Webjoz Terms & Conditions.

2. Money-Back Guarantee Period

We offer a 7-day money-back guarantee after your first purchase of a paid plan, provided that:

• The request is submitted within 7 calendar days of the payment date.
• You have not published more than 1 website using the plan.
• The request is submitted by email to cs@webjoz.com.

3. Refund-Eligible Conditions

• Duplicate payment (charged twice for the same transaction).
• The service fails to work for more than 72 consecutive hours and we fail to fix it.
• Cancellation within the first 7 days under the money-back guarantee above.
• A technical error in the payment system that causes an incorrect charge.

4. Non-Refundable Conditions

• Requests submitted after the 7-day guarantee period has passed.
• Dissatisfaction with AI-generated content (we provide editing and regeneration features).
• Accounts suspended for violating the Terms & Conditions.
• A change of business decision or no longer needing the service.
• Cancellation of renewal subscriptions (not covered by the guarantee).

5. How to Request a Refund

To request a refund:

1. Send an email to cs@webjoz.com with the subject: "Refund Request - [Account Name]".
2. Include: the transaction number, payment date, and the reason for the refund request.
3. Our team will respond within 2 working days.
4. If approved, funds will be returned to the original payment method within no more than 14 working days from the date of approval, depending on bank/provider policy.

6. Subscription Cancellation

You can cancel your subscription at any time via Dashboard → Settings → Subscription. Cancellation takes effect at the end of the current billing period. There is no prorated refund for unused subscription time.

7. Payment Processor

All transactions are processed by Midtrans (PT Midtrans). For questions about payment status or transaction disputes, you may also contact Midtrans directly through their customer service.

8. Contact